Works Quality Inspection and Impartial Assessment Service｜Authoritative Forensic Service・Resolution of Disputes

Resolve disputes on tenancy disputes, flat damages and unreasonable deduction of deposit

First choice in Hong Kong｜Court approved・Dual protection for landlords and tenants

✅ Core Services

- Engineering Quality Assessment: Inspection on inspection of renovation, building structure and construction defects, to detect jerry-built works and craftsmanship defects.

- Notary Public for Tenancy Disputes: To clarify the ‘responsibility for damage to the flat’ and solve the dispute between tenant's allegation of damage and landlord's unjustified deduction of deposit.

- Loss Quantification Report: Calculate repair costs, compensation for delayed works, recovery of defective works, and support legal claims.

- Mediation of renovation disputes: Identify the causes of defective works (owner's fault/contractor's default) and provide conclusive evidence.

🔍 Technical Advantage

- Scientific Forensics: 3D scanning, material strength testing, hidden works inspection, restoring the truth without leaving any dead ends.

- Court-certified team: Registered engineers and surveyors work together to make reports recognised by courts, arbitration bodies and insurance companies.

- Two-way impartiality: no favouritism to landlords or tenants, evidence-led conclusions, no conflict of interest.

⚖️ Legal Support

- Court Report: Clearly state the responsibility, maintenance and compensation amount, which can be directly used as evidence in litigation.

- Expert Witness Service: Senior engineers to present professional opinions in court to strengthen your advocacy.

- Risk Warning: Identify potential points of dispute in advance and assist in drawing up precautionary clauses (e.g. tenancy agreements/works contracts).

📊 Service Targets

- Landlords: taking possession of premises, recovering renovation defects, countering tenant's claims for damages.

- Tenants: to fight against unreasonable deduction of deposit, to prove the original condition of delivery, to clarify the responsibility of maintenance.

- Property management/developers: mediation of disputes over project quality, identification of warranty period responsibilities.

Why us?

- Same day handling of urgent cases: emergency cases are handled within 24 hours, preserving key evidence.

- Transparent fee: government docket price list, no hidden fees.

- Proven success rate: over 90% of our clients have successfully mediated or won their cases based on our reports!

📞 Enquire Now｜Defend your rights and refuse to ‘argue with your mouth’!

24-Hour Hotline: 852-6518 3092

Phone: + 852 34899268

Mobile: + 852 65183092

wtsapp + 852 54233828

Email: info @ www.isa-hk.org

Why HKISA is the only notary public in Hong Kong to provide ‘Two-Way Protection for Landlords and Tenants’｜Scientific Evidence -

✅ Court judgement: 90%+ acceptance rate of past expert witness reports.

✅ Neutrality: We do not accept long-term assignments from landlords/tenants/contractors to ensure the independence of our expert witnesses.

✅ Explanation in layman's terms: The report is accompanied by a ‘Non-Technical Summary’ for easy understanding by the judge and both parties.

✅ 90 % Successful Recovery of Excess Charges (2020-2023)

✅ 72 Hour Legal Support - Uncovering hidden details of works co-operation and defects in works

✅ Expertise Accepted by the Court - Powerful team of multiple authoritative experts

Technology Driven Dispute Resolution

🔍 Internationally Authorised Certified Specialists in Notary Publication of Works and Inspections

- In-depth investigations to compare work completion and quality on-site, compare contracts

- Detection of over 150 common defects (e.g., hollow tiles, improper wiring, etc.)

📊 Bill Disputes

- Database of over 10,000 material price benchmarks - Adoption of internationally recognised international standards of the Royal Institute of British Surveyors International Valuation Criteria (red book)

⚖ ️ Contract Compliance Grading

- Fees and charges comply with HK/GB standards

- Generation of Statutory Reports in a format widely adopted by the courts

International Impartiality HKISA expertise

Handling domestic and international cases

Kitchen / Bathroom Defects Disputes | Residential, Office Renovation Delays & Overruns

Hidden Water Damage Claims

Lighting / Electrical Contraventions

International & Hong Kong Greater Bay Area Accredited Specialists

🏅 Hong Kong Authorised Person

🏅 Chartered Building Surveyor (International and Hong Kong Greater Bay Area Authority)

*The Royal Institution of Chartered Surveyors (RICS) and the Hong Kong Institute of Surveyors (HKIS) have signed a Memorandum of Mutual Recognition of Membership to broaden the international career of members of the two Institutes (see this link)

🏅 Adoption of the BD/FEHD pre-approved methodology

Technical analyses adopted by the HKISA, the international fairness institute

- Adoption of expert Analysing works bill RICS valuation

- 3D Radar Scanning

Real Case

🏠 Tai Po Home Renovation

- Discovered that ‘Deluxe Tiles’ was overcharged by 68 % over the market budget level

- Recovered HK$320,000 for the landlord

🏢 Tsim Sha Tsui Office Renovation

- Proved that the works were delayed for 4 months due to contractor's negligence

- Won HK$1.8 million compensation through accelerated arbitration

- Bilingual Contract Commentary (extra charge required)

- Reinstatement Price Estimate |Daily Wage + Working Days |

Domestic Works Dispute Cases Including:

Case 1: Juggling and Subtracting Dispute in Renovation Works

Background: The owner commissioned a renovation company to refurbish the kitchen, but the contractor refused to pay compensation for the large area of tiles that were hollowed out after the completion of the renovation work.

Role of our company:

- Used ‘infrared thermography’ to inspect the area of drumming and found that 60% of the tiles had not been laid in accordance with the standard.

- Samples were taken to confirm the use of poor quality adhesives in comparison with the list of materials in the contract.

Result: The expert report became the key evidence in court and the landlord was awarded full compensation + redoing costs.

Case 2: Tenant Surrendering ‘Damaged Flat’ Dispute

Background: The landlord accused the tenant of damaging the wooden floor and walls and deducted the deposit; the tenant claimed that it was natural wear and tear.

Our Role:

- Determine whether the scratches on the walls are beyond normal wear and tear by conducting a ‘coating thickness test’.

- Compare the photos of the tenant with the current situation and calculate the wear rate of the floor (if the deep scratches are man-made).

Result: The report clarified the responsibility and the court ruled that the landlord had to refund part of the deposit.

Case 3: Water Leakage Liability Determination (Upstairs vs. Downstairs)

Background: Water seepage from the ceiling of a flat downstairs, while the owner of the flat upstairs denied that there was a plumbing problem.

Our Role:

- Conduct ‘Colour Water Test’ + ‘Moisture Test’ to confirm that the source of water leakage is the modified drainage pipe upstairs.

- Provide cost estimation for the repair programme.

Result: An agreement on compensation was reached at the mediation stage, avoiding lengthy litigation.

Stop the home renovation nightmare now

‘Small homeowners: don't let the bad contractors win - prove your case with the services of an international fairness firm.’